Customer Care
We are here to delight and inspire!
If you are considering shipping or returns, you are likely ordering or have ordered a product from us. Which means we owe you a "thank you!" Nothing makes us happier than a legion of delighted customers, and as such we promise to deliver products of the highest quality and amazing customer experience that makes shopping with Sol-de-Miel as easy as a walk on a breezy summer beach. That said, here're things you may want to know...
Shipping Estimate
We gladly offer free North America shipping on a minimum spend of $99 USD.
- United States, Canada: 7-21 business days
- Europe: 7-21 business days
- Australia, New Zealand: 7-21 business days
- All other countries: 7-28 business days
*Due to covid-19 our logistics chain is impacted and delivery may take up to 28 days in some extreme cases. For this change we are willing to offer 10% refund for any significant delays beyond 28 days as we uphold our commitment of customer delight and satisfaction.
*In case of delivery delay caused by unexpected courier difficulties or uncontrollable factors, rest assured that we will do our best to help minimize your inconvenience and provide customer care.
Return & Exchange
You may return most new, unopened items within 14 days of of delivery for a full refund. We will also pay the return shipping cost if the return is a result of our error (you received an incorrect or damaged item, etc.) You should expect to receive your refund/store credit within three weeks of giving your package to the return shipper.
Keep in mind that sale pieces or pieces purchased with special promo code other than the welcome discount are final sales and are only eligible for store credit or exchange.
- Returned items must be in original, unopened condition, including original packaging materials.
- Please contact us with your order ID and the details about the products you'd like to return for the return instructions.
Contact Us
If you have any questions, please contact us via customer@sol-de-miel.com and our Customer Success team will get back as soon as possible, within 24 hrs.
